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The Citi OTP is a randomly generated six digit password, which makes it a stronger method for authenticating your online transactions. If you're adding a new payee you'll still need to activate this payee using the Online Authorisation Code (OAC) which will be sent via SMS. The Citi OTP serves as a second-level of authentication when you perform protected transactions at Citi Online.
If you experience any issues receiving the OTP to your international mobile number please contact us on .If you don't receive your OTP you can request the OTP to be resent to you through the OTP screen on Citi Online.If you still don't receive your OTP, check that we have your current mobile phone number or phone us on The Citi OTP is valid for five minutes. You'll need to enter this anytime you want to perform select online transactions or query through Citibank Online.OTP provides a stronger, smarter method for authenticating your online transactions so you can have peace of mind when you bank online.